Frequently Asked Questions
If you need more detail, our concierge is ready to help.
How long do I have access to courses?
You receive lifetime access, including all future lesson refinements and added resources for that course.
What materials should I buy first?
Start with 4 mm single-ply cotton cord, a wooden dowel, sharp scissors, and measuring tape. Each course lists exact specs and alternatives.
I’m a beginner—where do I start?
Begin with Foundations & Knots, then make a compact Plant Hanger to practice tension and trimming. Our Level Profiler on the home page can guide you, too.
Do you provide feedback on my work?
Yes. Selected tracks include video critiques. You’ll submit photos under natural light with a checklist so the review is actionable.
Do courses include a certificate?
Yes. Upon completion you receive a digital certificate and a printable authenticity card template for client deliveries.
What is your refund policy?
If the course isn’t a fit, contact us within 14 days. We’ll review progress and materials used to process a fair resolution.
Do you teach pricing and client management?
Yes. Our Business & Pricing clinic covers quoting, scope, revisions, contracts, and delivery standards.
Can you host a corporate or boutique workshop?
Absolutely. We design calm, hands-on experiences for teams and retailers. Contact our concierge for dates and logistics.
Do course videos get updated?
Yes. We periodically refine filming angles and add segments when better methods emerge. You get updates automatically.